ENERGY ARBITRATION BODY
QUESTIONS OR COMPLAINTS
Please send questions or complaints regarding your energy supply to:
Stadtwerke Frankfurt (Oder) GmbH
Kundenservice
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
Kontakt
You can reach our service center at:
Phone: (0335) 55 33 – 300
or send an email to:
service@stadtwerke-ffo.de.
We can also call you back if you like.
CONSUMER SERVICE
The Federal Network Agency’s consumer service for the electricity and gas sector provides you with information on the applicable law, your rights as a household customer and the dispute settlement procedure for the electricity and gas sectors.
CONTACT
Federal Network Agency for Electricity, Gas,
Telecommunications, Post and Railways
Consumer Service
P.O. Box 8001
53105 Bonn
Phone: 030 22 48-0500 oder 01805 10 10 00
(Mon – Fri 9 am – 3 pm,
14 cents/min from the German landline network,
Max. 42 cents/min from the cellular network)
Fax: 030 22 48-0323
Email: verbraucherservice-energie@bnetza.de
RESOLVING DISPUTES
Consumers can apply for an arbitration procedure at the energy arbitration board. The prerequisite for this is that you have called our company’s customer service and no solution was found.
Schlichtungsstelle Energie e.V.
Friedrichstraße 133
10117 Berlin
Phone: 030 27 57-2400
Fax: 030 27 57-24069
Internet: www.schlichtungsstelle-energie.de
Email: info@schlichtungsstelle-energie.de
