CUSTOMER CENTER

Phone: 0335 5533-300

PROBLEMS

with electricity / natural gas / district heating
Phone: 0335 5533-600

CUSTOMER CENTER

Karl-Marx-Straße 195
15230 Frankfurt (Oder)

Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de

Opening hours

Mon, Fri: 9 a.m. – 2 p.m.
Closed on Wednesday
Tue, Thu: 9 a.m. – 6 p.m.

Equal treatment

Our equal treatment officer Silvia Janiak monitors the guarantee of transparency and the non-discriminatory design and handling of network operations in accordance with the equal treatment program. She submits an annual report* to the regulatory authority. You can find the current equal treatment program here.

* Publication in non-personal form in accordance with Section 7a, Paragraph 5, Clause 3 EnWG and observance of trade and business secrets

Silvia_Janiak

Kontakt

Silvia Janiak

Equal Treatment Officer
Tel: +49 335 5533 750
Fax: +49 335 5533 720
E-Mail:
silvia.janiak@fdh-ffo.de

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Stadtwerke Frankfurt (Oder) GmbH. All rights reserved.

Öffnungszeiten des Kundencentrums

Das Kundencentrum der Stadtwerke ist am 28. November 2024 geschlossen, das Servicetelefon ist nicht besetzt.

Wir bitten um Ihr Verständnis.

Ihr Stadtwerke Team